Everything you'd like to know, before you order.

A 50-75% non-refundable deposit is required to confirm and secure your order date. Your date isn't held until that deposit has been paid.

Until then, it's a kind hold — lovely intentions, but not yet on the calendar.

Invoices must be paid within 24 hours of being sent. If the deposit isn't paid within that window, your date may be released and the order may be cancelled.

The remaining 25-50% is due at pickup, unless we've agreed to something different in writing beforehand.

We're a small home-based bakeshop, so dates fill quickly — especially around holidays and weekend events. A two to four week lead time is preferred for custom orders; rush requests are taken case by case when the calendar allows.

Because every order is custom, final pricing is based on the design, quantity, complexity, and details you'd like. Menu pricing is a starting point and is subject to change.

Yes — final pricing is determined and locked in at the time of booking, when the deposit is received. After that, the only changes to the total come from additions you request, not menu shifts.

Because each order is custom-made, we typically do not allow refunds, cancellations, reschedules, or changes once the deposit has been paid.

That said, we understand the unexpected happens — please reach out as soon as you can if something comes up.

Customers may be allowed to cancel or reschedule one time, and the deposit may be credited toward a future order with Dipped By Design OC if availability allows.

Deposit credits are not guaranteed and are approved at our discretion based on the timing and details of your order.

If we ever need to cancel your order for any reason on our end, you'll receive a full refund. No exceptions.

Yes. We work carefully to make treats that match what each customer envisions, but taste and design preferences vary from person to person. Because our treats are custom and perishable, we aren't able to issue refunds once an order has been completed.

Your pickup location will be shared the day before your scheduled pickup.

A 15-minute grace period is included with every pickup. After that, a $10 late fee applies for every additional 15 minutes.

If you're more than one hour late, we can't guarantee our availability, and your order may be cancelled or forfeited without reimbursement.

Orders that are not picked up on the agreed-upon date and time may be forfeited without refund or credit. Our business hours and availability vary as a small home-based bakeshop, so a missed pickup can't always be rescheduled.

Once an order leaves our kitchen, care, transport, storage, and handling are the customer's responsibility. We're no longer able to be responsible for the treats after pickup.

Keep all chocolate, dipped treats, cakes, and baked goods away from heat and direct sunlight. Heat can cause chocolate to melt, treats to shift, cakes to become structurally unstable, and designs to alter.

We'll send care instructions home with your order — please follow them for the best results.

Dipped By Design OC is not a certified allergy-safe kitchen, and we're unable to guarantee that our products are allergen-free.

Even gluten-friendly or dairy-friendly items may still carry a risk of cross-contamination. While we do our best to minimize that risk, it can never be completely eliminated.

The client is responsible for informing guests of any allergy or cross-contamination risks before the treats are consumed.

Please do — inspiration photos are so helpful for understanding your vision. We enjoy having creative freedom with every order and will do our best to capture the theme using the details you provide.

Inspiration photos of cakes or treats not made by Dipped By Design OC will not be copied exactly. Our work is custom and unique, so the final design may differ.

If you'd like your order to be as close as possible to a reference, we'll do our best to honor the overall look, colors, and theme while still creating an original Dipped By Design piece.

We reserve the right to decline any order, design request, order change, or additional request at our discretion. We'll always communicate kindly and quickly if something isn't a fit.

Dipped By Design OC reserves the right to modify these terms at any time. Any changes will be posted on our website and will take effect immediately, so this page is always the most current version.

Dipped By Design OC isn't liable for any direct, indirect, or incidental damages arising out of or related to the use of our products or services.

We also aren't liable for delays or failure to perform due to circumstances beyond our control, including acts of God, natural disasters, emergencies, illness, supply shortages, or other unforeseen events.